Privacy Policy

Last updated: 13 November 2026

1. Introduction

My Billpadi provides airtime, mobile data, electricity bill payments, cable TV subscriptions, examination PINs and other supported digital services. This policy explains how personal information is collected, used, stored and protected.

2. Information We Collect

We may process your name, email address, telephone number, account details, wallet balances, transaction history, payment references, service recipient information, support messages and technical security information such as IP addresses and device information.

3. Google Sign-In

When you sign in with Google, we may receive your name, email address and Google account identifier to authenticate you and connect your login to your My Billpadi account. We do not request your Google password.

4. How We Use Your Information

We use information to manage accounts, authenticate customers, process payments and purchases, deliver digital services, provide customer support, reconcile transactions, prevent fraud and meet applicable legal obligations.

5. Wallets and Payments

We maintain wallet balances and transaction records to support purchases, refunds and account reconciliation. Payment processing may involve third-party providers such as Paystack. Financial records may be retained where necessary for accounting, dispute resolution, fraud prevention or legal compliance.

6. Sharing with Service Providers

We may share information necessary to provide requested services with payment processors, authentication providers, hosting providers, telecommunications suppliers, utility providers and other relevant service partners. We do not sell personal information to advertisers.

7. Data Security

We use technical and organizational measures intended to protect customer information, including authentication, access controls and transaction integrity safeguards. No internet-based service can guarantee absolute security.

8. Data Retention

Information is retained for as long as reasonably necessary to operate the service and meet applicable accounting, security and legal requirements.

9. Your Rights

Subject to applicable law, you may request access to, correction of or deletion of eligible personal information, or raise a concern about its processing. Some financial records may need to be retained for legal or security reasons.

10. Children's Privacy

My Billpadi is not intended for children who cannot provide legally valid consent. We will take reasonable steps to address personal information collected without appropriate authorization.

11. Updates

We may update this policy to reflect changes in our services, technology or legal requirements. Revisions will appear on this page with an updated date.

12. Contact

For privacy inquiries or data requests, contact us through the support channels available on mybillpadi.app.